In order to participate in the Ricoh Trade-In Program you must purchase a new Ricoh or Ricoh family (Lanier, Savin, or Gestetner) printer. Acceptable forms of proof of purchase are sales invoice (preferred), current lease agreement, a packing slip (must provide your name, purchase date, purchase amount, model and serial numbers). Purchase Order Confirmations, and Order Acknowledgements are not acceptable forms of proof of purchase. To receive your rebate amount, you must fax your Trade Confirmation email and proof-of-purchase receipt to Market Velocity, Inc. at 770-925-9064. In addition, you must return the traded product using the pre-addressed, prepaid, shipping label. It is important to use the label provided by Market Velocity, as it will be used to expedite tracking, identification and processing. Within one business day of completing your trade, an email with the subject line "Ricoh Trade-In shipping instructions" will be emailed to the address you provided while registering. The 'Ricoh Trade-In shipping instructions email' will provide the steps for retrieving your shipping label or shipping placard. The 'Ricoh trade-In shipping instructions email' will contain embedded links, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes. If you are trading multiple items, a link for each item will appear in the email.

You have 30 days from the day you completed your on-line trade to return the product. The trade-in product must be shipped by the "Ship Date" noted on the label.

If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact Ricohcustomerservice@marketvelocity.com 

Ricoh Trade-In is a service provided to Ricoh customers by Market Velocity, Inc., an independent third party. Ricoh is not involved in the transaction between Market Velocity and Ricoh customers. Any and all transactions conducted on this site are solely the responsibility of Market Velocity and such visitors. By clicking on the "Accept" button below, you hereby release Ricoh and its respective directors, employees and agents from any disputes, claims, demands, and/or damages (actual or consequential) of every kind, whether known or unknown, arising out of, or relating to, your use of Market Velocity services, including, without limitation, uncompleted or completed transactions and any claims or disputes between you and Market Velocity.

The following terms and conditions apply to your use of the Market Velocity service sponsored by Ricoh. If you have any questions that our Help page cannot answer (See: Help), please contact Ricohcustomerservice@marketvelocity.com. We may amend this site at any time by posting the amended terms on this site. Terms are effective immediately upon posting. These terms and conditions may not be otherwise amended except a special circumstance, and then it must be in writing and signed by both parties. This version of the site was first posted on 11/08/02.

As the Ricoh Trade-In Program states, Market Velocity will send you a check for your product based on the trade value provided. In order to receive your trade-in rebate, Market Velocity must first receive your faxed proof-of-purchase receipt, Acceptance Notification email and your pre-owned product.